PRIVACY POLICY
Hi Lash Lounge Privacy Policy
At Hi Lash Lounge, we specialize in eyelash extensions, lash lifts, and brow-based services. Your privacy is incredibly important to us, and we are committed to protecting your personal information in accordance with New Zealand privacy laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us—whether in our lounge, via our website, or through other services we offer.
Consent and Acceptance
By using our services, booking appointments, or interacting with our website, you consent to this Privacy Policy. If you don’t agree with our policy, please refrain from using our website or services.
What Personal Information We Collect
We may collect personal information such as:
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Your name, contact details, and residential address.
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Your lash and brow preferences, service history, and appointment details.
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Feedback or communication with us.
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Information on your website usage.
If you provide us with personal information about someone else, please ensure you have their consent.
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How We Collect Your Information
We collect personal information through:
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Direct interactions: When you book an appointment, purchase products, consent forms, or communicate with us.
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Indirect interactions: Through cookies and other tracking tools on our website or via social media interactions.
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Third-party services: We may receive personal information from our service providers or partners.
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Public sources: Information that is publicly available.
How We Use Your Information
We use your information for:
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Processing bookings and payments.
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Managing your service history and preferences.
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Communicating with you about promotions, updates, and service-related matters.
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Improving and innovating our services.
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Complying with legal requirements.
We may share your information with third parties such as service providers or partners involved in delivering our services. Your personal information will never be sold to third parties.
Cookies
We use cookies to enhance your experience on our website, remember your preferences, and analyse site usage. You can manage your cookie preferences through your browser settings.
Third-Party Service Providers
We may work with third-party service providers for payment processing, marketing, and other business functions. These third parties have their own privacy policies, and we encourage you to review them when interacting with those services.
Data Protection and Storage
We take reasonable steps to safeguard your personal information from unauthorized access or disclosure. Some of your data may be stored outside New Zealand, but we ensure these third parties provide similar protection as required by New Zealand privacy laws.
Your Rights
You have the right to access and correct your personal information. If you wish to request access or correct any information we hold, please contact us.
Privacy Complaints
If you believe we haven’t properly protected your privacy, please contact our Privacy Officer or lodge a complaint with the New Zealand Privacy Commissioner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, and any changes will be posted on our website. By continuing to use our services after changes are posted, you accept the updated policy.
Photos
It clearly states on the consent form all clients are required to fill out prior to treatment if you would or would not like any photos taken to be used in any marketing or social media platforms. We will never use any photos we may need to take for consultation purposes for any further purpose if you have specified not to do so.
Contact Us
If you have any questions or concerns about how we handle your personal information, please contact us directly.
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Contact Information:
Hi Lash Lounge
Cable Car Centre
286 Lambton Quay
Wellington, 6011
www.hilashes.co.nz