Question 1

What are lash extensions?

Accepted Answer

Lash extensions are semi-permanent fibers that are attached to your natural lashes to enhance their length, fullness, and curl. They come in various styles, lengths, and volumes to help you achieve the look you desire, from a natural enhancement to a dramatic, voluminous effect.

Question 2

How long do lash extensions last?

Accepted Answer

Lash extensions typically last between 4 to 6 weeks, depending on your natural lash growth cycle and how well you care for them. Regular infills every 2-3 weeks can help maintain the fullness of your lashes.

Question 3

How should I prepare for my lash extension appointment?

Accepted Answer

To prepare for your appointment:
 • Avoid wearing mascara or eye makeup on the day of your appointment.
 • Do not curl your lashes or use eyelash curlers.
 • Arrive with clean, dry lashes—no oil-based products or residue.
 • Please inform your technician of any eye sensitivities or allergies.

Question 4

What is the difference between classic, hybrid, and volume lash extensions?

Accepted Answer

• Classic Extensions: A 1:1 ratio where one extension is applied to one natural lash, creating a natural, elegant look.
 • Hybrid Extensions: A combination of classic and volume techniques for a fuller, more textured look.
 • Volume Extensions: Multiple lightweight extensions are fanned out and applied to one natural lash, creating a dense, dramatic effect.

Question 5

Are lash extensions safe?

Accepted Answer

Yes, lash extensions are safe when applied by a trained professional. At The Hi-Lash Lounge, we use high-quality products and follow strict hygiene practices to ensure the safety and health of your natural lashes and eyes.

Question 6

How do I take care of my lash extensions?

Accepted Answer

To care for your lash extensions:
 • Avoid getting them wet for the first 24-48 hours.
 • Do not use oil-based makeup removers or skincare products.
 • Be gentle when washing your face and avoid rubbing your eyes.
 • Avoid using eyelash curlers or mascara on your extensions.

Question 7

Can I wear mascara with lash extensions?

Accepted Answer

Mascara is not necessary with lash extensions, but if you choose to wear it, use a water-based mascara and avoid oil-based formulas to prevent damaging the extensions.

Question 8

How often should I get lash extensions infilled?

Accepted Answer

We recommend scheduling a infill appointment every 2-3 weeks to maintain the fullness of your lash extensions.

Question 9

Can I still wear makeup with lash extensions?

Accepted Answer

Yes, you can wear makeup, but choose oil-free products to avoid affecting the adhesive. We recommend using a gentle, oil-free makeup remover for the eye area.

Question 10

What should I do if I experience irritation or discomfort with my lash extensions?

Accepted Answer

If you experience irritation, redness, or discomfort:
 • Contact us immediately to discuss your symptoms.
 • Do not attempt to remove the extensions yourself. We can safely address any issues or adjust your extensions as needed.

Question 11

Are lash extensions suitable for everyone?

Accepted Answer

Lash extensions are generally suitable for most people, but there are some conditions where they might not be recommended:
 • Sensitive eyes or a history of eye infections.
 • Recent eye treatments or surgeries.
 • Pregnancy due to increased skin sensitivity.

Question 12

How do I remove lash extensions?

Accepted Answer

Removal should be done by a professional to avoid damage to your natural lashes. We offer a safe and gentle lash extension removal service at The Hi-Lash Lounge.

Question 13

Can I get lash extensions if I have short or weak natural lashes?

Accepted Answer

Yes, we can work with short or weaker natural lashes to create a beautiful look, but the type of extension used may be adjusted based on the condition and strength of your natural lashes.

Question 14

How long does a lash extension appointment take?

Accepted Answer

The duration of a lash extension appointment can vary depending on the type of extensions and the desired look, but generally, it takes 1.5 to 2 hours for a full set.

Question 15

How do I know which lash extension style is right for me?

Accepted Answer

During your consultation, we will discuss your desired look and preferences to help you choose the best style, length, and volume for your lash extensions.

Question 16

What are the benefits of lash extensions compared to mascara?

Accepted Answer

Lash extensions offer:
 • Long-lasting results: No need for daily application.
 • Customisable looks: Choose from various styles and lengths.
 • Effortless beauty: No need for mascara or curlers.

Mascara requires daily application and may not achieve the same volume and curl as extensions.

Question 17

Can I get lash extensions if I have sensitive eyes?

Accepted Answer

If you have sensitive eyes, let us know during your consultation. We use gentle products and can adjust the process to ensure your comfort and safety.

Question 18

What if I don’t like the result of my lash extensions?

Accepted Answer

If you are unhappy with your lash extensions, please contact us. We offer adjustments to ensure you are completely satisfied with your lashes.

Question 19

How do I prepare for a lash extension infill?

Accepted Answer

To prepare for a infill:
 • Avoid wearing eye makeup before your appointment.
 • Arrive with clean, dry lashes.
 • Inform your technician of any issues or changes in your lash health.

Question 20

What is the difference between a full set and a infill?

Accepted Answer

A full set creates a new set of extensions from scratch, while a infill adds new extensions to replace those that have naturally fallen out and maintains the existing look.

Question 21

Can I swim, shower, or get my eyelash extensions wet after my appointment at Hi-Lash Lounge?

Accepted Answer

At Hi-Lash Lounge, we specialize in exceptional quality eyelash extensions and want to ensure you get the most out of your new lashes. You need to avoid getting your eyelash extensions wet for the first 24-48 hours after your appointment. This period allows the adhesive to cure properly and ensures the longevity and durability of your extensions. After this initial period, you can swim, shower, and get your eyelash extensions wet without worry. However, it's advised to avoid direct water pressure on your lashes, such as from high-pressure shower heads, and to gently pat your lashes dry afterward.

Question 22

What Are Lash Extension Infills / Refills?

Accepted Answer

Infills or refills involve adding new lash extensions to replace those that have naturally fallen out. This process helps maintain the fullness of your lashes and extends the life of your lash extension set.

Question 23

Why Do You Need Lash Extension Infills?

Accepted Answer

• Maintain Fullness: Regular infills keep your lash extensions looking full and fresh.
 • Extend Lash Life: Infills help you get the most out of your initial lash extension set.
 • Keep Your Look Consistent: Regular appointments ensure your lashes remain beautiful and even.

Question 24

What to Expect During Your Infills / Refills Appointment

Accepted Answer

• Consultation: We’ll assess your current lash extensions and discuss your desired look.
 • Application: Our technicians will carefully add new extensions to replace those that have fallen out.
 • Aftercare: We’ll provide aftercare tips to help you keep your lashes looking great.

THE HI LASH LOUNGE

Perfection & Precision

available in store.

LASH EXTENSIONS AT
THE HI-LASH LOUNGE

LASH EXTENSIONS

Classic extensions provide a natural, elegant enhancement to your lashes with a 1:1 application technique.

Lite Set:
Ideal for those seeking a subtle, natural enhancement, our lite set is perfect for first-timers or those desiring a minimal look. This starter set can be paired with a lash tint for extra darkness and is popular for achieving a wing-effect with just the outer corners enhanced.

Full Set:
A stylish choice for everyday wear, the full set offers a natural yet noticeable look, brightening and defining the eyes without appearing overly done. This set is our most popular among beginners and can be upgraded to a larger set during infill appointments.

Glamour Set:
Perfect for special occasions, our glamour set delivers a thicker, more dramatic look with 100 individual extensions per eye. Ideal for those with strong natural lashes and larger eyes, this set is popular for weddings, parties, and making a bold impact.

Pros

Cons

Hybrid extensions blend classic individual lashes with volume fans for a textured, fuller look.

Standard Hybrid Set:

Combining classic individual extensions with volume fans, the standard hybrid set offers a fuller, textured look without the uniformity of a full volume set. It's perfect for those with slender lashes seeking everyday elegance or those with natural gaps in their lash line.

MAX Hybrid Set:
For more dramatic lashes, the MAX hybrid set provides 20% more lash coverage than the standard hybrid, creating a dense, dark lash line. Popular among brides and those looking for a striking look, this set offers a staggered, textured style similar to the Kardashian-Jenner aesthetic.

Pros

Cons

Volume extensions use lightweight fans to create a dense, dramatic lash effect.

Natural Volume Set:

Using feather-light handmade fans (2D-3D), the natural volume set is perfect for everyday wear, offering a delicate, full look. This set is also great for rehabilitating damaged lashes, as it places minimal strain on your natural lashes.

Medium Volume Set:

For those seeking truly dramatic, show-stopping lashes, the medium volume set uses larger fans (3-5D) to create a dense, dark lash line. Ideal for parties and photos, this set stands out beautifully in any setting.

Maximum Volume Set:

Our thickest option, the maximum volume set, uses fans with six or more lashes per fan (6D+). This set is perfect for special occasions, modelling, dance competitions, or weddings, providing intense darkness and dramatic flair.

Pros

Cons

THE HI LASH LOUNGE

Perfection & Precision

available in store.

LASH EXTENSIONS AT THE HI-LASH LOUNGE

LASH EXTENSIONS

Classic extensions provide a natural, elegant enhancement to your lashes with a 1:1 application technique.

Lite Set: Ideal for those seeking a subtle, natural enhancement, our lite set is perfect for first-timers or those desiring a minimal look. This starter set can be paired with a lash tint for extra darkness and is popular for achieving a wing-effect with just the outer corners enhanced.

​

Full Set: A stylish choice for everyday wear, the full set offers a natural yet noticeable look, brightening and defining the eyes without appearing overly done. This set is our most popular among beginners and can be upgraded to a larger set during infill appointments.

​

Glamour Set: Perfect for special occasions, our glamour set delivers a thicker, more dramatic look with 100 individual extensions per eye. Ideal for those with strong natural lashes and larger eyes, this set is popular for weddings, parties, and making a bold impact.

Pros

Cons

LASH EXTENSIONS AT
THE HI-LASH LOUNGE

Lite Set:
Ideal for those seeking a subtle, natural enhancement, our lite set is perfect for first-timers or those desiring a minimal look. This starter set can be paired with a lash tint for extra darkness and is popular for achieving a wing-effect with just the outer corners enhanced.

Full Set:
A stylish choice for everyday wear, the full set offers a natural yet noticeable look, brightening and defining the eyes without appearing overly done. This set is our most popular among beginners and can be upgraded to a larger set during infill appointments.

Glamour Set:
Perfect for special occasions, our glamour set delivers a thicker, more dramatic look with 100 individual extensions per eye. Ideal for those with strong natural lashes and larger eyes, this set is popular for weddings, parties, and making a bold impact.